Privacy Policy
Last updated: 11/10/2026
Introduction
Zikui AI ("we", "us", "our") is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, store, and protect your personal information when using our platform for appealing parking fines, police traffic fines, and public transit fines.
Information we collect
2.1Personal information
- Full name
- Email address
- Phone number
- Home address
- National ID number (if needed for the appeal)
2.2Fine information
- Fine number
- Date and location of the incident
- Type of violation
- Vehicle details (if relevant)
- Description of circumstances
2.3Technical information
- IP address
- Browser type and device
- Operating system
- Cookies and usage data
- Access times and pages viewed
Use of information
We use the information collected for the following purposes:
- Drafting professional, personalized appeals
- Identity verification and fraud prevention
- Processing payments and maintaining financial records
- Improving the service and user experience
- Communicating with users about their appeals
- Statistical analysis and research (anonymously)
- Compliance with legal and regulatory requirements
Sharing information with third parties
We do not sell your personal information. However, we may share information in the following cases:
- Service providers: Companies that help us operate the service (storage, payments, analytics)
- Legal requirements: When required by law or court order
- Protection of rights: To prevent fraud or protect our legal rights
- Business transfer: In the event of a merger, acquisition, or sale of assets
- AI assistants you connect: If you connect an AI assistant (such as ChatGPT or Claude) to your account, it receives only what our tools return in answer to your request: fine details, appeal status, deadlines and violation photos. Your ID number, address, phone and the appeal letter text are never passed through it. You can disconnect at any time from the assistant's settings, and the assistant's use of that information is also governed by its own privacy policy.
External service providers:
Supabase
Data storage and user authentication
Sumit
Secure payment processing (credit card details are handled exclusively by Sumit and are never stored on our servers)
Anthropic (Claude AI)
Text processing and appeal drafting
Cloudflare R2
Encrypted document storage
Resend
Email delivery (receipts, status updates)
Data security
We employ advanced security measures to protect your information:
User rights
In accordance with the Protection of Privacy Law, 5741-1981, and the Privacy Protection Regulations, you have the following rights:
Right of access
To view the personal information held about you
Right to rectification
To request correction of inaccurate or incomplete information
Right to erasure
To request deletion of your personal information
Right to restrict processing
To restrict the use of your information
Right to object
To object to certain uses of the information
Right to portability
To receive your information in an accessible format
To exercise your rights, you may contact us via the contact form on the site.
Data retention
We retain your personal information as long as your account is active or as required for legal purposes. After account closure, the information will be deleted or anonymized within 90 days, unless required to be kept by law.
Minors
The service is intended for users over the age of 18. We do not knowingly collect information from minors under 18. If it becomes apparent that information was collected from a minor, we will delete it immediately.
International data transfers
Your information may be transferred to and stored on servers outside of Israel. We ensure that any such transfer is carried out in accordance with international privacy protection standards.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted on the site and sent to you by email. Continued use of the service after the changes constitutes acceptance of the updated policy.
Contact us
For questions, requests, or complaints regarding the Privacy Policy, you may contact us:
- Via the contact form on the site
- By email
- In writing to our office address
Your privacy protection matters to us
We are committed to protecting your personal information and using it solely for the purposes described in this policy.